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Privacy Policy

Effective Date: May 2025

At Pure Flow Reiki, your privacy is very important to us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, book our services, or interact with us in any way. We are committed to safeguarding your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Pure Flow Reiki
 Website: https://www.pureflowreiki.com
 Email: hello@pureflowreiki.com
 Data Controller: Jean Teichmann

2. What Information We Collect

We may collect and process the following types of personal data:

a. Information You Provide to Us Directly
  • Full name
  • Email address
  • Phone number
  • Booking and appointment details
  • Health information (as required for treatment purposes)
  • Payment and billing details (via secure third-party processors)
b. Information Collected Automatically (Website Use)
  • IP address
  • Browser type and version
  • Time zone setting and location
  • Device type
  • Browsing behaviour on our site (pages visited, time spent, etc.)

This data is collected through cookies and similar technologies (see Section 8 for more).

3. How We Use Your Information

We process your data for the following reasons:

  • To schedule and manage bookings or treatments
  • To respond to enquiries and provide customer support
  • To send appointment confirmations or follow-ups
  • To improve website functionality and user experience
  • For marketing purposes (only if you have given consent)
  • To comply with legal obligations (e.g., financial compliance)

4. Legal Bases for Processing

We rely on the following lawful bases for processing personal data:

  • Consent – when you opt-in for newsletters or marketing.
  • Contractual necessity – to fulfil your booking or provide services.
  • Legal obligation – for tax or health and safety records.
  • Legitimate interests – to improve our services and run our business efficiently.

5. How Long We Keep Your Data

  • Client contact and treatment records: Up to 7 years, as required by insurance providers.
  • Marketing data: Until you withdraw consent or unsubscribe.
  • Website analytics data: Typically 26 months, unless otherwise stated.

6. Who We Share Your Data With

We never sell your personal data. We may share your information with:

  • Booking and payment platforms (e.g., Stripe, PayPal)
  • Website service providers (e.g., hosting and analytics platforms)
  • Regulatory authorities, if legally required

All third-party providers are contractually obligated to protect your information.

7. Your Data Protection Rights

Under the UK GDPR, you have the right to:

  • Access your personal data
  • Rectify inaccurate or incomplete data
  • Erase your data in certain circumstances
  • Restrict or object to processing
  • Data portability (request your data in a usable format)
  • Withdraw consent at any time (for marketing and optional data)

To exercise any of these rights, email us at info@pureflowreiki.co.uk.

8. Cookies and Tracking Technologies

Our website uses cookies to improve functionality, enhance your experience, and analyse traffic.

You can manage your cookie preferences via your browser settings or our website’s cookie consent banner.

For more information, view our full Cookie Policy.

9. Data Security

We use industry-standard security measures to protect your data, including:

  • SSL encryption
  • Secure servers and backups
  • Restricted access to sensitive data
  • Staff training in data protection practices

10. Third-Party Links

Our site may include links to third-party websites. We are not responsible for their content or privacy practices. Please review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this policy occasionally to reflect changes in regulations or business practices. We will post any updates on this page and notify you via email if significant changes are made.

12. How to Contact Us

If you have any questions or concerns about this policy or how we handle your data, please contact:

Data Controller: Jean Teichmann
 Email: hello@pureflowreiki.com